Reference

Understand Your Rights on 5bhk

Our legal framework sets out exactly what you agree to when you open an account, how your data is handled, and what recourse you have if something goes…

Terms of UsePrivacy PolicyCookie PolicyAccount RightsData Retention

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Browse Our Jurisdiction and Policy Scope

5bhk Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

5bhk operates under a framework that recognises the legal landscape across Indian states. Eligibility to create an account and participate in any activity on the platform depends entirely on your local law and the regulations applicable in your state. We do not accept accounts from regions

1
where such activity is prohibited. When you deposit via UPI, Paytm or PhonePe, the transaction is processed under the payment provider's own terms in addition to ours. Our privacy policy governs how payment data, session data and account credentials are stored, processed and — where lawful
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— shared with regulatory bodies. Retention periods for financial records align with applicable Indian statutory requirements, and you may request a summary of what we hold at any time through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

Reach Us About Any Legal Query

If you have questions about our terms, wish to request a copy of your personal data, or need clarification on how your account is managed under our privacy policy, our support team is available around the clock. Whether you are in Bangalore or anywhere else in India, you can reach us through the channels below.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents handle data-access requests, terms clarifications and account-closure queries in real time, with most queries resolved in one session.

Email Support

Send a detailed query to our legal support address. We acknowledge data-subject requests within 48 hours and provide a full written response within the period required by applicable Indian law.

Help Centre

Our self-service help centre contains the current versions of all policy documents, account-rights summaries and step-by-step instructions for submitting a data-erasure or data-portability request.

HOW WE HANDLE THIS

Explore How 5bhk Protects Your Account

We handle personal data, cookies and account security through concrete, documented practices rather than vague promises.

Data Handling

Personal details you submit — name, contact, UPI or Paytm identifiers — are stored on encrypted servers. We do not sell your data to third parties. Access is restricted to staff with a verified operational need.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can withdraw cookie consent at any time through your browser settings or your account privacy panel.

Account Security

Two-factor authentication is available for all accounts. Failed login attempts trigger a temporary lock and an alert to your registered email, so you know immediately if someone else attempts access.

Data Retention

We retain account and transaction records for the period mandated by Indian financial regulations. After that period, data is deleted or anonymised. You may request a retention schedule summary via email support.

Your Rights

You may request access to, correction of, or erasure of your personal data at any point. Requests are processed within the statutory window. We will confirm receipt within 48 hours of your submission.

Policy Updates

When we revise our terms or privacy policy, we notify you by email at least 14 days before the changes take effect. Continuing to use the platform after that date constitutes acceptance of the updated terms.

Common Questions About Our Legal Terms

The questions below address the rights, data practices and account conditions that we hear about most often. If your question is not covered here, our support team can provide a written response specific to your situation.

Account eligibility depends on local law. You may open an account where local law in your state permits such activity. It is your responsibility to confirm that participation is lawful in your jurisdiction before proceeding.

Send a data-access request through our email support channel. We acknowledge requests within 48 hours and provide the full data package within the statutory period required under applicable Indian law.

Yes. Submit a deletion request via live chat or email. We will erase your profile data within the statutory window, retaining only the financial records we are legally required to keep under Indian regulations.

Payment identifiers are stored in encrypted form and used only for processing your deposits and withdrawals. We do not share these details with third parties except where required by law or by the payment provider's own compliance obligations.

We email you at least 14 days before any material change to our terms or privacy policy. The updated documents are also published in your account's policy centre on the date the notice is sent.

Session cookies are required for your account to function correctly. Analytics cookies are optional and can be declined or withdrawn at any time through your browser settings or the privacy panel inside your account.

Contact our support team immediately via live chat or email. We will open an internal review within one business day and provide a written response. You also retain the right to escalate to the relevant data-protection authority in India.

Understand Your Rights on 5bhk

Reach Us About Any Legal Query

Live Chat

Email Support

Help Centre

Explore How 5bhk Protects Your Account

Data Handling

Cookie Policy

Account Security

Data Retention

Your Rights

Policy Updates

Common Questions About Our Legal Terms

01 Who can open an account on 5bhk?

02 How do I request a copy of my personal data?

03 Can I ask 5bhk to delete my account and personal data?

04 What happens to my UPI or Paytm payment details?

05 How will I know if the terms of use change?

06 How do cookies affect my account and what are my options?

07 What should I do if I believe my account data has been mishandled?

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