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How 5bhk Handles Your Personal Data

At 5bhk, we collect only the data we need to run your account, process payments via UPI, Paytm or PhonePe, and keep your sessions secure.

Data collected with your consentUPI, Paytm, PhonePe payment data securedYour right to access or delete dataNo data sold to third partiesRequests answered within 30 days

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What Data We Collect and Why

5bhk Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on 5bhk, we collect your name, email address, phone number, and payment identifiers — such as your UPI handle or Paytm-linked mobile number — solely to verify your identity and complete transactions. We also collect device identifiers and session logs to

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detect unusual activity on your account. Access to our platform depends on local law and is available where local law permits. We do not collect data beyond what is reasonably necessary, and we do not share your personal data with advertisers. Third-party payment processors, including PhonePe
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and Paytm, handle transaction data under their own privacy terms, which we encourage you to read.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Team online

Email Privacy Request

Send a written data request to our privacy address and we will confirm receipt within 48 hours, then respond fully within 30 calendar days of receiving your message.

Live Chat Support

Our support agents, available around the clock, can escalate your privacy question to our data team. Start a chat from any page inside your 5bhk account dashboard.

Written Postal Request

For formal legal requests or disputes regarding personal data held by 5bhk, you may also write to our registered data controller address listed at the base of this page.

HOW WE PROTECT DATA

Our Data Handling Commitments to You

Every measure listed below is active on your account from the moment you join 5bhk. Our data practices apply to all account holders in Bangalore, Hyderabad and across India, subject to the…

Encrypted Storage

All personal data — including your UPI handle, phone number and email — is stored using AES-256 encryption at rest. No employee can read raw payment identifiers without a logged audit trail.

Cookie Controls

We use strictly necessary cookies to keep you logged in and analytics cookies to improve page load times. You can withdraw consent for non-essential cookies at any time from your browser or account settings.

Account Security Logs

Every login, password change and withdrawal request on your account is timestamped and stored for 90 days. You can request a copy of your activity log by contacting our privacy team directly.

Data Retention Period

We keep account data for as long as your account remains active and for up to seven years after closure, as required by applicable financial regulations. After that period, data is permanently deleted.

Right to Correction

If any personal data we hold about you is inaccurate — a wrong phone number or outdated address — you can request a correction by writing to us and we will update it within 14 working days.

No Third-Party Data Sales

We do not sell, rent or trade your personal data to marketing firms or data brokers. We share data only with payment processors like Paytm and PhonePe, and only to complete your requested transactions.

What You Are Asking About This Policy

These are the questions our account holders send most often about how 5bhk handles personal data. If your question is not covered here, reach our privacy team via live chat or email and we will reply within 30 days.

We collect your name, email, phone number, date of birth and the payment identifier you use — such as your UPI handle or Paytm-linked number. We also log device and session data to keep your account secure.

We share data only with payment processors — Paytm, PhonePe, UPI networks — strictly to complete your transactions. We do not share data with advertisers, marketing firms or any other third party.

Write to our privacy team by email or live chat, clearly stating your registered email address and what data you need. We will confirm within 48 hours and send the full export within 30 calendar days.

Yes. Submit a deletion request through live chat or email. We will remove data that is not required by law or financial regulation. Data tied to completed transactions may be retained for up to seven years as required by law.

We place strictly necessary cookies to maintain your login session, and optional analytics cookies to monitor page performance. You can reject optional cookies from your browser settings; this will not affect core account functions.

We retain your data for up to seven years after account closure to comply with applicable financial regulations. Once that period ends, all personally identifiable data is permanently and irreversibly deleted from our systems.

Contact our privacy team immediately via email or live chat. We will investigate and respond within 30 days. You also have the right to escalate the matter to the relevant data protection authority under local law.

How 5bhk Handles Your Personal Data

Contact Us About Your Data

Email Privacy Request

Live Chat Support

Written Postal Request

Our Data Handling Commitments to You

Encrypted Storage

Cookie Controls

Account Security Logs

Data Retention Period

Right to Correction

No Third-Party Data Sales

What You Are Asking About This Policy

01 What personal data does 5bhk collect when I open an account?

02 Does 5bhk share my data with anyone outside the platform?

03 How can I request a copy of the data 5bhk holds about me?

04 Can I ask 5bhk to delete my personal data?

05 What cookies does 5bhk place on my device?

06 How long does 5bhk keep my account data after I close my account?

07 What should I do if I believe my data has been handled incorrectly?

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